Terms of Service

These Terms of Service govern access to and use of https://dockitup.app and related DockItUp services (the “Platform”). The Platform is operated by SOFLO DOCK SLIPS LLC, a Florida limited liability company doing business as DockItUp (“DockItUp,” “we,” “us,” or “our”). dockitup.net may be used as a related, protective, or redirect domain.

DockItUp is a technology marketplace that connects independent Private Dock Owners (“Dock Owners”) with renters of dockage (“Renters”). DockItUp facilitates search and discovery, owner-controlled listings, booking workflows, communications, electronic agreements, payments, refunds where applicable, owner payouts, insurance-information workflows, arrival and departure workflows, and related platform functionality.

DockItUp may establish and enforce platform rules, including booking cutoffs, payment timing, cancellation mechanics, eligibility criteria, account requirements, conduct requirements, and other technological or transaction rules. DockItUp remains responsible for obligations that applicable law directly imposes on DockItUp.

DockItUp does not own, lease, operate, manage, maintain, physically provide, inspect, or independently certify private docks. DockItUp does not independently determine that a particular dock may legally be rented and does not independently certify dock condition, structural safety, zoning, permits, HOA or condominium permission, ownership authority, or regulatory compliance.

A Dock Owner—not DockItUp—provides physical dockage to the Renter and controls listing information, price, availability, property-specific rules, physical access, dock condition, maintenance, utilities, and property-specific requirements, subject to DockItUp platform rules.

DockItUp may request information, restrict a transaction, suspend or remove a listing, cooperate with lawful governmental requests, or take other appropriate action. Those rights do not create a universal duty to investigate every listing and do not excuse DockItUp from duties directly imposed on it by applicable law.

Nothing in these Terms, the Platform, a listing, or a booking creates an employment, agency, partnership, joint venture, franchise, fiduciary, property-management, landlord-tenant, or other similar relationship between DockItUp and any Dock Owner or Renter.

Dock Owners and Renters act independently and for their own account.

No Dock Owner, Renter, or other user has authority to bind DockItUp, incur obligations on DockItUp’s behalf, or make representations or commitments on behalf of DockItUp.

You must be at least eighteen years old and legally able to enter a binding contract. You must provide accurate, current, and complete account information, protect your credentials, and promptly update material information.

Third-party authentication may be offered. Your use of an authentication provider is also subject to that provider’s terms and privacy practices. A profile name supplied by a third party is not treated by DockItUp as a confirmed legal name until you affirm it through the Platform.

DockItUp may require affirmative acceptance of a new legal version before permitting continued use of role-specific or transactional features. Account access may be suspended or restricted for legal, security, fraud-prevention, policy-enforcement, or operational reasons.

If you create, use, manage, list, book, or transact through an account on behalf of a company, trust, partnership, association, property owner, or other legal entity or principal, you represent that you have authority to act for that person or entity and, where applicable, to bind that person or entity to agreements accepted through the Platform. DockItUp may request evidence of authority but does not independently guarantee that authority merely because an account, listing, document, or verification status exists.

Each Dock Owner represents that the Dock Owner owns, leases, controls, or otherwise possesses legal authority to offer the dock and is responsible for determining and maintaining that authority while the listing is active.

The Dock Owner is responsible for applicable property rights and authorization, governmental requirements, zoning, permits or licenses where applicable, HOA or condominium restrictions, marina or harbor rules, and other governmental or private restrictions. The Dock Owner must provide required listing documents and certifications and keep listing information accurate to the best of the Dock Owner’s knowledge.

The Dock Owner is responsible for the condition, maintenance, utilities, physical access, and property-specific rules of the dock and must prospectively authorize Instant Booking Confirmation when that feature is enabled.

Each Dock Owner is responsible for determining whether the Dock Owner’s own property, dock, homeowner, marina, umbrella, commercial, or other insurance is required or appropriate for compensated dock use and for complying with applicable policy conditions. DockItUp does not act as the Dock Owner’s insurance adviser, does not determine whether the Dock Owner has adequate coverage, and does not guarantee that an insurer will cover a claim arising from a DockItUp-facilitated stay.

A Renter obtains physical dockage from the independent Dock Owner, not from DockItUp. The Renter is responsible for accurate vessel information and for deciding vessel and dock suitability based on the information made available.

The Renter is responsible for vessel operation, navigation, conduct, guests and invitees, compliance with applicable boating requirements and property rules, and performance of the frozen Dock Rental Agreement. The Renter must provide truthful, accurate, current insurance information and proof satisfying the applicable Dock Owner-selected listing requirement and must maintain its validity for the required period.

A booking through DockItUp creates a separate, frozen Dock Rental Agreement between the Dock Owner and Renter. DockItUp is not the landlord, lessor, marina operator, property manager, or physical dock provider. The agreement may freeze listing, dock, vessel, dates, insurance, cancellation, financial terms, signatures, Owner approval or Owner preauthorization, and applicable dock-location governing-law provisions.

A Dock Owner’s affirmative, listing-specific Instant Booking Confirmation authorization prospectively covers eligible initial bookings and eligible booking extensions, including eligible extensions of upcoming confirmed reservations and active stays. There is no separate customer-facing Instant Extension setting or independent Owner extension opt-in.

Instant Booking Confirmation only removes the need for separate transaction-specific Dock Owner approval when the booking or extension is otherwise eligible. It does not itself confirm a booking or make an extension effective and does not bypass availability or inventory requirements, Renter or vessel eligibility, insurance requirements, required agreements or addenda, required payment, timing or conflict-prevention rules, or other applicable transaction requirements.

An initial booking becomes confirmed only through the authoritative successful booking and payment-confirmation workflow. An extension becomes effective only through its required signature or authorization, successful required payment, and canonical extension-finalization workflow. Until an extension becomes effective, the existing confirmed booking and existing move-out date remain authoritative.

When Instant Booking Confirmation is off, an initial booking requires transaction-specific Dock Owner approval and an eligible extension requires transaction-specific Dock Owner approval. Owner approval alone is not payment success and is not booking confirmation or extension effectiveness.

DockItUp facilitates these workflows as a technology marketplace and transaction facilitator. DockItUp does not independently guarantee dock safety, legal compliance, insurance sufficiency, availability, transaction eligibility, payment success, booking confirmation, or extension effectiveness.

Payments are facilitated through the Platform and third-party payment processors. DockItUp is not receiving dock rent as a landlord or lessor and does not store full payment-card details.

For current private-dock bookings, the Renter pays the dock-rental amount, applicable taxes, and one DockItUp processing/service fee equal to 1.5% of the dock-rental subtotal. DockItUp deducts a 10% platform/host fee from the private Dock Owner’s dock-rental subtotal; the owner payout is therefore based on 90% of that subtotal, subject to valid refunds, reversals, adjustments, holds, disputes, and processor requirements.

Payment authorization, capture, recovery, refunds, chargebacks, transfers, and payouts are subject to the applicable booking terms, Platform rules, processor requirements, and applicable law. Timing may be affected by verification, disputes, reserves, or processor operations.

A multi-period or long-term booking or extension may, where applicable, be collected through scheduled installments. The Platform may separately present the total booking or extension amount, the amount due now, and future scheduled installments. A displayed total amount does not state or imply that the entire long-term amount is collected upfront when the applicable payment schedule provides otherwise.

DockItUp may calculate, collect, report, and/or remit taxes where required or configured to do so. Users remain responsible for taxes or obligations imposed directly on them that DockItUp is not required to collect or remit.

New private-dock bookings use the applicable DockItUp cancellation policy presented to the Renter and frozen into the booking agreement at booking time. The Dock Owner does not select a separate prospective private-dock cancellation policy.

Refunds, retained amounts, Renter-fee treatment, taxes, and owner compensation follow the frozen booking terms and applicable law. Historical bookings remain governed by their historical frozen cancellation versions.

Early-end requests and related support workflows do not immediately terminate a booking unless the applicable frozen terms and Platform workflow provide otherwise. DockItUp may preserve records, administer an authorized refund, and provide workflow review without becoming the physical dock provider or determining legal fault.

Each Private Dock Owner selects the minimum marine-liability coverage required for Renters using that listing. DockItUp requires the Dock Owner to establish a supported renter liability-insurance requirement as part of the private-dock listing workflow, but DockItUp does not determine or recommend what amount is appropriate for a particular property or circumstance.

Renters are responsible for providing truthful, accurate, authentic, current, and continuously valid insurance information and proof that satisfies the applicable Dock Owner-selected requirement. The relevant Dock Owner may review booking-specific renter-provided proof through controlled Platform access.

DockItUp may store required insurance information, check required fields, compare renter-provided coverage amounts with the owner-selected listing requirement, check renter-provided effective and expiration information, and apply other technical eligibility conditions in the booking workflow. These technical checks are not independent verification of a policy or coverage.

DockItUp is not an insurer, insurance broker, agent, underwriter, claims adjuster, risk manager, coverage adviser, or guarantor. DockItUp does not independently confirm coverage with a carrier; authenticate, approve, or certify a policy; interpret exclusions or legal adequacy; recommend a coverage amount; guarantee continued coverage; or guarantee claim payment.

Platform communications are intended for legitimate Platform and transaction purposes. DockItUp does not undertake a duty to monitor every communication.

DockItUp may use automated and/or manual technical controls for security, fraud prevention, prohibited contact or payment circumvention, abuse prevention, incident reporting, sanitization, Platform-rule enforcement, and legal compliance. DockItUp does not guarantee detection, review, blocking, or removal of prohibited or harmful content.

Users may not misuse the Platform, evade Platform fees or safeguards, harass others, submit unlawful or misleading content, compromise security, or use Platform information for unauthorized purposes.

DockItUp may provide Platform support, preserve records, administer refunds under frozen terms, provide evidence, or review workflow status. This does not make DockItUp the physical dock provider, insurer, court, or determiner of legal fault or liability between users.

Dock Owner–Renter disputes concerning the physical rental remain governed by the frozen Dock Rental Agreement and its applicable dock-location provisions. Section 16 governs disputes between a user and DockItUp.

Docking, boating, and waterfront activities involve inherent risks, including falls, drowning, collision, wakes, tides, weather, fire, electrical hazards, mechanical failure, property damage, injury, and death. Users voluntarily assume risks associated with their activities to the fullest extent permitted by law.

The separate Release of Liability, Assumption of Risk & Indemnification Agreement is incorporated into these Terms and must be affirmatively accepted where required.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” DOCKITUP DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE.

DOCKITUP DOES NOT WARRANT THAT A LISTING, USER STATEMENT, DOCK, VESSEL, INSURANCE DOCUMENT, AVAILABILITY RESULT, OR THIRD-PARTY SERVICE IS ACCURATE, SAFE, LEGAL, COMPLETE, UNINTERRUPTED, OR ERROR-FREE. NOTHING IN THESE TERMS EXCLUDES A WARRANTY OR DUTY THAT CANNOT LAWFULLY BE EXCLUDED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCKITUP AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, GOODWILL, OR USE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCKITUP’S AGGREGATE LIABILITY ARISING FROM THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE PLATFORM FEES PAID BY YOU TO DOCKITUP DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THIS LIMIT DOES NOT APPLY WHERE APPLICABLE LAW PROHIBITS IT.

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless DockItUp and its members, managers, officers, employees, agents, contractors, affiliates, successors, and assigns from third-party claims, damages, losses, liabilities, judgments, costs, and reasonable attorneys’ fees arising out of or relating to your acts or omissions, listing, vessel, property, guests or invitees, violation of law or property rules, breach of these Terms or a Dock Rental Agreement, or infringement of another person’s rights. This obligation does not require indemnification for conduct that applicable law prohibits from being indemnified. DockItUp may control the defense of a covered claim, and you will reasonably cooperate.

This Section 15 is the sole general User-to-DockItUp indemnification standard under the Platform legal documents. Any reference to indemnification in the Release incorporates this Section 15 rather than creating a separate or competing indemnification obligation.

PLEASE READ THIS SECTION CAREFULLY. EXCEPT FOR CLAIMS THAT MAY BE BROUGHT IN SMALL-CLAIMS COURT AND REQUESTS FOR TEMPORARY OR PRELIMINARY INJUNCTIVE RELIEF TO PROTECT SECURITY, CONFIDENTIAL INFORMATION, OR INTELLECTUAL PROPERTY, ANY DISPUTE, CLAIM, OR CONTROVERSY BETWEEN YOU AND DOCKITUP ARISING OUT OF OR RELATING TO THE PLATFORM, THESE TERMS, OR THE RELEASE WILL BE RESOLVED BY FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS. THE FEDERAL ARBITRATION ACT GOVERNS THE INTERPRETATION AND ENFORCEMENT OF THIS ARBITRATION AGREEMENT.

Before filing arbitration, the claimant must send DockItUp a written Legal Notice / Pre-Arbitration Notice identifying the claimant, describing the facts and legal basis of the claim, stating the requested relief, and providing contact information for a response. A signed-in claimant must submit the notice through the Contact page on https://dockitup.app by opening a new message and selecting “Legal Notice / Pre-Arbitration Notice.” A claimant who cannot sign in must send the notice to the support email address displayed on that Contact page with the exact subject “Legal Notice / Pre-Arbitration Notice.” The thirty-day good-faith informal-resolution period begins when DockItUp receives a notice containing the required information through either designated mechanism. If unresolved after that period, either party may commence arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, as modified by these Terms. The arbitrator may award any individual remedy available in court and will issue a reasoned written decision. Judgment may be entered in any court with jurisdiction.

Except for matters that applicable law requires a court to decide, the arbitrator, and not a federal, state, or local court or agency, will have exclusive authority to resolve disputes concerning the formation, existence, scope, applicability, interpretation, validity, or enforceability of this arbitration agreement, including any claim that all or any part of this arbitration agreement is void or voidable. Any court determination required by applicable law concerning the class or representative-action waiver or another non-delegable matter remains for the court.

YOU AND DOCKITUP WAIVE THE RIGHT TO A JURY TRIAL. CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER A REPRESENTATIVE PROCEEDING WITHOUT THE WRITTEN CONSENT OF ALL PARTIES.

Florida law governs disputes between you and DockItUp, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs arbitration. If a dispute is not subject to arbitration, exclusive venue lies in the state or federal courts serving Broward County, Florida, and each party consents to personal jurisdiction there. This section does not govern the independent Dock Owner–Renter physical-rental dispute, which remains governed by the frozen Dock Rental Agreement and its dock-location provisions.

If a portion of this Section 16 is unenforceable, it will be severed to the minimum extent necessary, except that if the class or representative-action waiver is unenforceable as to a particular claim, that claim must proceed in court and not arbitration.

DockItUp may suspend, restrict, or terminate access; restrict a transaction; preserve evidence; or remove content or listings when reasonably appropriate for security, fraud prevention, legal compliance, user protection, policy enforcement, or Platform operation. DockItUp does not assume a universal duty to investigate all users, listings, or conduct.

DockItUp may update these Terms. We will identify the current version and effective date. Where appropriate for a material contractual change, DockItUp may require affirmative reacceptance before role-specific or transactional use. Continued use may evidence acceptance only where permitted by law and where affirmative reacceptance is not required.

The relationship between a user and DockItUp is governed by these Terms, the DockItUp Release of Liability, Assumption of Risk & Indemnification Agreement, and any expressly applicable DockItUp supplemental Platform terms.

The Privacy Policy describes DockItUp’s information-handling practices and is acknowledged through the Platform clickwrap. It is not the physical-dockage agreement between a Dock Owner and Renter.

The frozen Dock Rental Agreement is the separate physical-dockage agreement exclusively between the applicable Dock Owner and Renter. DockItUp is not the landlord, lessor, or physical dockage provider under that agreement, and nothing in these Terms converts the Dock Owner–Renter agreement into a DockItUp rental agreement.

If an express conflict exists, the frozen Dock Rental Agreement controls only the physical-dockage rights and obligations between its Dock Owner and Renter parties, while these Terms and the Release control the user’s relationship with DockItUp. The Privacy Policy continues to describe DockItUp’s information-handling practices.

If any provision is unenforceable, the remaining provisions remain effective. A failure to enforce a provision is not a waiver. You may not assign these Terms without DockItUp’s written consent; DockItUp may assign them in connection with a merger, reorganization, sale, or transfer of the Platform. Electronic records and acceptance satisfy writing and signature requirements to the extent permitted by law.

These Terms, the Release, and any expressly applicable DockItUp supplemental Platform terms constitute the applicable agreement between a user and DockItUp concerning the Platform. The separate frozen Dock Rental Agreement governs the independent physical-dockage relationship between its Dock Owner and Renter parties. Questions may be submitted through the Contact page on https://dockitup.app.

Users retain ownership of content they submit to DockItUp, subject to the rights granted in these Terms. A user who submits listing photos, listing descriptions, reviews, profile content, or other material intended for public marketplace display grants DockItUp a non-exclusive, worldwide, royalty-free license to host, store, reproduce, format, resize, adapt for technical presentation, display, and distribute that public-facing content as reasonably necessary to operate, secure, improve, document, and promote the applicable listing and DockItUp marketplace.

The license continues while the user makes the content available through the Platform and may continue afterward only to the extent reasonably necessary for backups, security, legal compliance, transaction or dispute evidence, archival records, or promotional material lawfully created before the content was removed. Removal of public content is not permission for unrelated new promotional use after removal.

Private insurance documents, identity-verification materials, payment information, private messages, incident evidence, support evidence, and other non-public transaction records do not become marketing content merely because they are stored by DockItUp. Users represent that they have the rights and permissions necessary for content they submit.

A verification badge, identity-verification status, account-verification state, payment-readiness state, ownership or authorization document status, insurance-document status, or similar Platform indicator reflects only the applicable process, data, or result recorded by DockItUp or its provider. It is not a DockItUp endorsement, background check, warranty, certification, or guarantee of identity, ownership, authority, legality, trustworthiness, financial condition, insurance validity, dock safety, vessel safety, suitability, or future conduct.

Users may not use DockItUp to identify, solicit, arrange, or initiate a transaction and then intentionally move that transaction or a substantially related continuation off the Platform for the purpose of avoiding applicable Platform fees, payment protections, agreement requirements, records, or other safeguards. Prohibited conduct may include cancel-and-rebook arrangements intended to bypass the Platform, directing another user to pay outside an authorized DockItUp workflow for that purpose, or using Platform messaging primarily to exchange outside payment instructions for that purpose.

Ratings, reviews, messages, listing statements, and other user-submitted opinions or factual assertions are provided by their authors and do not constitute findings, endorsements, warranties, or representations by DockItUp. Users may not knowingly submit fabricated reviews, impersonate another person, manipulate ratings through coordinated or improperly compensated activity, or use reviews to threaten, extort, or unlawfully retaliate against another user. DockItUp may moderate, restrict, remove, preserve, or decline to publish user content when reasonably appropriate under Platform rules or applicable law.

The Platform, DockItUp name and marks, software, interfaces, page designs, graphics, original text, compilations, workflows, and other DockItUp-provided materials are owned by or licensed to DockItUp and are protected by applicable intellectual-property laws.

A person who believes content on the Platform infringes copyright or another intellectual-property right may submit a rights complaint through the DockItUp Contact channel identifying the protected work, the allegedly infringing material and its location, contact information, and information reasonably necessary for DockItUp to evaluate and respond. DockItUp may request additional information, remove or restrict content, preserve relevant evidence, or take other appropriate action consistent with applicable law. DockItUp does not represent that it has completed any statutory designated-agent registration unless that registration has actually been completed.

A Renter must timely remove the vessel and the Renter’s property when the applicable booking, occupancy right, or other lawful right to remain ends. A Renter may not abandon, intentionally leave behind, or continue storing a vessel at a dock after the applicable right to occupy has ended unless the Dock Owner and Renter enter into a separate lawful arrangement or another applicable legal right exists.

To the extent provided by the frozen Dock Rental Agreement and applicable law, the Renter remains responsible for consequences attributable to failure to timely remove the vessel or property, which may include documented lawful costs, damages, emergency stabilization, storage, towing, relocation, salvage, pollution or environmental response, governmental or harbor charges, access-restoration costs, or other charges imposed or incurred through a legally authorized process.

No lien, possessory right, towing right, sale right, disposal right, or other remedy is created merely by these Terms where the frozen agreement or applicable law does not independently provide it. DockItUp does not take possession, custody, control, title, or a maritime or other lien over a vessel merely because a booking was made through the Platform and does not undertake a duty to tow, move, board, secure, store, salvage, sell, dispose of, or otherwise physically control a vessel.

Users consent to receive Platform-related records, transaction communications, account notices, legal notices, and other communications electronically through the Platform, email, or another method reasonably associated with the user’s account, subject to applicable law. Transactional or legal electronic communications are distinct from any separate consent required for marketing or promotional SMS. Users are responsible for maintaining current account contact information.

Except for obligations that applicable law does not permit to be limited, DockItUp is not responsible for delay or failure in Platform performance caused by events beyond its reasonable control, including severe weather, hurricane or storm conditions, flood, fire, utility or telecommunications failure, payment-network or third-party-provider outage, cyberattack, governmental action, harbor or waterway closure, labor disruption, or other force-majeure event. This provision does not itself change a frozen Dock Rental Agreement, create or eliminate a refund, excuse a user from obligations already accrued, or determine responsibility between a Dock Owner and Renter.

Account closure, suspension, termination, or the end of a particular booking does not erase obligations, rights, evidence, or liabilities that by their nature accrued earlier or are intended to survive, including payment and refund obligations, frozen transaction agreements, intellectual-property rights, evidence and record-retention rights, disclaimers, limitations of liability, indemnification, dispute-resolution provisions, and obligations arising from prior conduct, subject to applicable law.