Trust & Fairness
Here's exactly how payments, cancellations, and no-shows work — no fine print, no surprises.
Payment Timing
You won't be charged when you submit a request. Your card is saved on file but not touched until the booking is approved.
If the dock owner approves and the required payment succeeds, DockItUp collects the amount due under the booking payment schedule. Longer fixed-term stays may use scheduled installments rather than full-term prepayment.
Cancellation timing is separate from payment timing. Review the cancellation policy shown for your booking before submitting.
Cancellations
Cancel 48+ hours before scheduled move-in
100% of collected dock rent, applicable tax, and the DockItUp renter fee are refundable under the current Private Dock cancellation policy.
Cancel under 48 hours, before the frozen booking boundary
The Dock Owner retains 25% of the first 30 booked days’ dock rent. The renter receives 75% of that period plus any prepaid dock rent beyond day 30; tax is recalculated and 75% of the renter fee is refundable.
At or after the frozen dock-local cancellation boundary
The first 30 booked days’ dock rent and the renter fee are nonrefundable, subject to applicable law. Tax is recalculated on retained rent; later unused prepaid periods require the applicable post-move-in review workflow.
Arrival Confirmation & Check-In Evidence
When you arrive, you can confirm your arrival directly in the app. This notifies the dock owner and timestamps your check-in.
Arrival confirmation is operational evidence and is separate from the booking’s financial cancellation rules. A missing or delayed arrival confirmation does not by itself cancel the booking, create a refund, establish fault, release inventory, or create a financial no-show.
Owner cancels? You always receive a 100% refund, regardless of timing.
Why we do this
Dock space is limited. These policies protect dock owners from last-minute vacancy while keeping booking fair for renters. Cancellation outcomes follow the policy shown at booking confirmation.
Questions or issues?
Contact support anytime. We're here to help with disputes, questions about charges, or anything else.
dockitup.app@gmail.com